Shipping policy
Thank you for shopping with us! Below you’ll find everything you need to know about our shipping process.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order has been processed and dispatched, you will receive a shipping confirmation notification.
Please note that processing times may be extended during peak seasons, promotions, or holidays.
Shipping Timeframes
Standard Shipping
Estimated delivery time: 7–12 business days
Express Shipping
Estimated delivery time: 5–10 business days
Delivery timeframes begin once your order has been dispatched, not at the time of purchase.
Shipping Rates
Shipping rates are calculated at checkout based on your location and the shipping method selected.
From time to time, we may offer free shipping promotions. These will be clearly advertised on our website when available.
International Shipping
We ship to multiple countries worldwide. Delivery times may vary depending on the destination, local customs processing, and courier services.
Customers are responsible for any customs duties, taxes, or import fees that may apply once the shipment reaches the destination country.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. This allows you to monitor the progress of your delivery.
Please ensure that your shipping address and contact information are entered correctly at checkout to avoid delays or delivery issues.
Delays & Delivery Issues
While we aim to deliver orders within the estimated timeframe, shipping times are not guaranteed and delays can occasionally occur due to factors outside of our control, including courier delays, customs inspections, weather disruptions, or peak seasonal demand.
Because of this, refunds or replacements cannot be issued for orders still in transit until 30 days have passed from the order date, allowing sufficient time for the carrier to complete delivery before the order is considered lost.
Incorrect Address Information
Please ensure your shipping details are correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
If an order is returned due to an incorrect address, additional shipping fees may apply to resend the parcel.
Lost or Stolen Packages
Norelles is not responsible for packages that are lost or stolen after being marked as delivered by the shipping carrier. Customers are encouraged to ensure their delivery location is safe and secure.
Customs and Duties
For international orders, customs duties, import taxes, or other fees may be charged by your local customs authority upon arrival. These charges are the responsibility of the customer and are not included in our product prices or shipping costs.